UK Shift (GMT) PKR 120,000 - 180,000 / mo Remote (Pakistan)
About This Role
Deliver exceptional customer care via live chat, email ticket management (Zendesk/Gorgias), and phone support for fast-growing global e-commerce brands.
Responsibilities
Respond to customer inquiries regarding order tracking, refunds, and product questions within SLA metrics.
Manage support tickets in Zendesk, Gorgias, or Freshdesk with high customer satisfaction (CSAT) scores.
Coordinate with warehouse and shipping partners to resolve order logistics delays.
Document common customer feedback to improve product FAQs and knowledge bases.
Requirements
Experience in international e-commerce or BPO customer support.
Fluency in written & spoken English with empathetic tone.
Familiarity with Shopify, Zendesk, Gorgias, or Intercom.
Ability to handle high-volume inquiries calmly and efficiently.
Perks & Benefits
Monthly CSAT & performance bonus incentives.
E-commerce software stack training.
Paid training period and equipment stipend.
Career path to Support Team Operations Lead.
Ready to Apply?
Fill out our quick application form for the Omnichannel Customer Support Specialist role — it only takes a couple of minutes.
Speak with an M2V Solutions Specialist. No obligation.
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